No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in The Bronx come from postal codes 10469, 10467, 10456, 10466, 10475, 10460, 10458 and 10473.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
Full Outage Map
What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 19,021 ratings
Thank you!
Problems in the last 24 hours in The Bronx, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in The Bronx and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (60%)
-
TV (15%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
E-mail (4%)
-
Phone (3%)
Advertisem*nt
Live Outage Map Near The Bronx, Bronx, New York
The most recent Optimum outage reports came from the following cities:Bogota, The Bronx, Jersey City, Brooklyn, New York City, Hoboken, Teaneck, Scarsdale, North Bergen, Cresskill, Yonkers, Westwood, Harrison, West New York and Lodi.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Bogota | Total Blackout | |
| The Bronx | Wi-fi | |
| Jersey City | Internet | |
| The Bronx | TV | |
| The Bronx | TV | |
| Brooklyn | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Optimum Issues Reports Near The Bronx, New York
Latest outage, problems and issue reports in The Bronx and nearby locations:
- HVNSOLO ▌▌▌∞ UZUMAKI (@andhansolo) reported fromBronx, New York
@optimum your power outage ruined my movie night w my niece. Smfh gn. Get your act together or your prices lower #optimumwifi SUCKS!
- Reid Rohling (@ReedRolling) reported fromBrooklyn, New York
@optimum my wifi sucks rn, only getting 2mbs down and 10mbs up, but the last time I tweeted at you, you guys fixed it, so please fix it!
- ludovico III (@firstsecndTH3RD) reported fromYonkers, New York
@optimum why it took you forever refund me for an service I never used! I called 3 times already for the past 2 weeks and now your customer service is clueless of what I am asking.
- Ronald Barba (@RonaldPBarba) reported fromBrooklyn, New York
Our internet connection has been garbage these past couple of weeks. Exasperating when I have to make multiple video calls every evening for my job. So bad tonight - had to use my mobile service to make my calls. Please get it together, @optimum @OptimumHelp.
- Jon Posner (@JonPosner) reported fromCresskill, New Jersey
@ShaunPandolfi @optimum @NJBPU It will be in the works for sure, nobody should have to go through this and pay for service that's not promised in a contract
- Nick Farmer (@earth2nic) reported fromHarrison, New York
@OptimumHelp @optimum Sound on specifically @nflnetwork channel on Mobile iPad app been skipping/scratching for 3 STRAIGHT WEEKS. Tried Restarting/Re-downloading dozens of times. still No fix. NO OTHER CHANNEL on entire app with this issue. Disappointing on #NFLCombine weekend 😢
- brooklynunion / J.U. (@brooklynunion) reported fromBrooklyn, New York
Is there any worse customer service than @OptimumHelp have not been. Able to speak to or schedule a service appointment since 8am. Even the "retention" department is failing.
- desí (@desiperez_) reported fromMineola, New York
my poor grandmother. what would she do without me. i just got her a refund of $450 because optimum was OVER charging her. old lady had a damn near heart attack when i told her
- Nick Farmer (@earth2nic) reported fromHarrison, New York
Tried testing problem other friend’s, Family’s, and co-workers devices to see if it was just my device. ALL THE SAME PROBLEM (tried More Than 10), NonStop Skipping and scratching of sound was n @nflnetwork channel of @optimum @OptimumHelp mobile iPad app.
- Burrr (@guccidatt) reported fromBronx, New York
@OptimumHelp the prices keep going up and service isn’t getting any better, you guys are the operating like the MTA
- KG Jr (@KGrubbs) reported fromCresskill, New Jersey
@OptimumHelp I had to leave my house for a work emergency. I need to cancel a scheduled service call, as I do not want to be charged.
- Kara Stoley (@KStole) reported fromBrooklyn, New York
I’m like 87% sure optimum has purposefully made my internet service steadily sh*ttier over the last few months in an effort to get me to pay an even MORE ungodly amount for their premium service.
- Burrr (@guccidatt) reported fromBronx, New York
@OptimumHelp I called your help line (718-860-3513) and it doesn’t even give you an option to speak to a real representative. You guys are the absolute worst
- Brian Lawson (@bhlraven1916) reported fromBronx, New York
@optimum you guys are the biggest rip off!!!! Your customer service is piss poor. You jack prices like we pay with monopoly money. What a damn joke
- T. (@tvshvunv) reported fromManhattan, New York
Optimum has to be the worst cable service in New York, period. i hate y’all mother *******.
- Slava Slavina (@billionbubbles) reported fromBrooklyn, New York
Hey Optimum! My automatic payment set on my bill amount however you keep bumping your prices every second month and the system can't take a different amount from what was set and you keep disconnecting my service for "non-pay" and after charging ALL possible fees!! @OptimumHelp
- Maria Palacio (@msmariapalacio) reported fromManhattan, New York
@onetwogee @verizonfios We left Verizon and went with @optimum our WiFi speed has been really good! Compared to Verizon we always had issues.
- Jon Posner (@JonPosner) reported fromCresskill, New Jersey
@optimum another dissapotment from you and your so called "supervisor" that promised my issue would be resolved by today. Hours spent on the phone explaining my isuses and false results is where we are again. How your still in business is beyond me.
- Jon Posner (@JonPosner) reported fromCresskill, New Jersey
@optimum has the absolute worst customer service I've ever encountered. Had no cable since December, technicians blame the wires outside, several service appointments set up only to be discarded by @optimum but my bill is paid on time!
- Jon Posner (@JonPosner) reported fromCresskill, New Jersey
@ShaunPandolfi @optimum @verizonfios It's beyond ridiculous with them, they lead you on like they care and my issue would be addressed. Not only will I dispute payment since this started at the end of December I'm filing for full reimbursem*nt since I've had this horrible service.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- David #kcco (@dchartney) reported
@optimum Your supervisors have already told me this. Walked in the door and back basically. If you want to dig deeper, look into service reliability and how often the servers reset in Georgetown, TX.
- DAYY (@BindzSZN) reported
@guyadavis @optimum Yea optimumwifi hotspot been down for me at my home for 5 days.
- Ashley Colwell (@AshKCol20) reported
@AmySaurusRex @optimum This is happening in my neighborhood too. Cables have been down on & off for 3 weeks in my backyard. It’s fixed one day then another crew comes and pulls it down again. Last night they left 10ft of it coiled on the ground. Really unsafe and no one can tell me when it will end.
- Steve Reynolds (@reynoldstop20) reported
@OptimumHelp Hi there, my cable/internet just went out in Brooklyn. There’s no outage listed on your website, and I can’t get the Optimum Help app to go beyond the login screen, so I’m resorting to Twitter. Can you offer any help?
- Peanish Butter (@Taintgrundel) reported
@optimum trash Internet, going to switch to another comp if this **** doesn’t get fixed after they come and attempt to fix this problem , FIOS HERE I COME , and I will make sure to tell everyone to also switch
- David #kcco (@dchartney) reported
@optimum Day 35 of intermittent internet. Please for the love of god upgrade your equipment in my area. You’ve got to know this is an issue and just don’t care enough to fix it.
- yeller (@martian_lord) reported
@OptimumHelp My issue is you refuse to be better in general . I don’t need **** fixed from y’all cause I’ve been doing it myself since I signed up . How am I doing better job than y’all. Seems like you need to have me on payroll you dog **** internet provider
- Strawhat Urameshi🐝 (@Chrillnalf) reported
@Mimslii @optimum Thats why monopolies are bad, they are one in my area
- MimHalation (@Mimslii) reported
@Chrillnalf @optimum I've had something similar going on couple years ago. They tend to get on top of the problem once you threaten to switch providers; if that's an option anyway
- 🌽 John, tired arc 🌽 (@FLAContention) reported
@optimum has been nothing but a downgrade since taking over my old is.Past 12 hours without internet service and no eta or updates.
Advertisem*nt
Advertisem*nt
Advertisem*nt
