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Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
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In the last three months, how would you rate Optimum?
1.98 out of 5 19,021 ratings
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Problems in the last 24 hours in Beacon, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Beacon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (60%)
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TV (15%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Beacon, Dutchess County, New York
The most recent Optimum outage reports came from the following cities:Cold Spring.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Cold Spring | Wi-fi | |
| Cold Spring | Internet | |
| Wallkill | Internet | |
| Wappingers Falls | Wi-fi | |
| Hopewell Junction | TV | |
| Wappingers Falls | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Beacon, New York
Latest outage, problems and issue reports in Beacon and nearby locations:
- Robert Von Bergen (@Robrags1999) reported fromWappingers Falls, New York
@OptimumHelp wife and I pay you guys a large monthly bill for subpar service. Slow internet speeds, polite customer service that takes to long to get a hold of. Currently on a 30 minute wait to talk to someone about my current outage, and all around intermittent service all week!
- Roy (@RoyRouskie) reported fromPutnam Valley, New York
@OptimumHelp fix your internet, sh*ts been down for 5 hours
- ZamMänn (@leecorcoranjr) reported fromPutnam Valley, New York
@optimum so we lost cable & internet on 4/12/20 and today another no show appointment..2 college students home need wifi for online classes Your customer service SUCKS!
- Trisha Williams (@TheTrish86) reported fromPutnam Valley, New York
@OptimumHelp no service... can’t report ... smh
- Robert Von Bergen (@Robrags1999) reported fromWappingers Falls, New York
@optimum my wife and I pay you guys a large monthly bill for subpar service. Slow internet speeds, polite customer service that takes to long to get a hold of. Currently on a 30 minute wait to talk to someone about my current outage, and all around intermittent service all week!
- Second Bolt (@SecondBolt) reported fromBeacon, New York
@optimum @OptimumHelp your service is hurting our business. Pick up the phone, help your customers and stop dropping service in the #hudsonvalley. #fail #customerservicefail #dobetter
- DonDeCarmo (@Escrappa) reported fromWappingers Falls, New York
****** bout to riot at this Optimum spot...let me pay this bill and get ******** outta here....
- Mare (@evilqueenshock) reported fromWappingers Falls, New York
@optimum your customer service is absolutely disgusting. Yesterday, 4 representatives, 3 supervisors for a total of over 3 hours on the phone, and not one of them could give me an answer to my problem. Time to cut the cord.
- Dan Barone (@Baroned23) reported fromLagrangeville, New York
@OptimumHelp I sent a message with no response. Please assist. Going on two days with no WiFi and TV service in and out.
- AnthonyLs87 (@AnthonyLs87) reported fromEast Fishkill, New York
@OptimumHelp FIX THE INTERNET ASAP OR IM SWITCHING PROVIDERS. #optimumCrash
- Dan Barone (@Baroned23) reported fromLagrangeville, New York
@OptimumHelp no internet and cable in Poughkeepsie NY. Can always count on optimum for horrible and inconsistent service
- Eric J Planey (@EricPlaney) reported fromWappingers Falls, New York
I think all the beer makers in the US should sue @optimum. Their bandwidth is so slow I don’t need to drink in order to get a blurry screen!
- Jenny Bostic (@prplst) reported fromPutnam Valley, New York
@OptimumHelp internet is still down. You said it would be up by 7:00pm. I want a refund as I’m unable to watch Grammys for my job.
- Andrea Rudkowski (@AndreaRudkowski) reported fromPutnam Valley, New York
@OptimumHelp Hi, we haven't had internet service since yesterday. Many work or attebd school from home, and nobody is telling us when service will be restored. JUST TELL US WHEN! We need an answer! Will you reonburse everyone for classes and webinars they were not able to attend?
- TGDJoe (@TGDJoe) reported fromNew Windsor, New York
Such a bad look for @optimum when @GioWFAN can't stay connected while doing the @WFANmornings
- Bootsie Collins (@boots_66) reported fromPutnam Valley, New York
@OptimumHelp Um, yeah, better late than never, I guess...?
- SloMo21 (@xSloMo21x) reported fromEast Fishkill, New York
Well going to have to cancel tonight’s stream. #Optimum is to thank. Eventually it will work.
- George Schuler (@george_schuler) reported fromCold Spring, New York
WFH has highs & lows. High = installing new modem & router and getting > coverage & speed; Low = unworkable instability. After many reboots & returns all my, ahem “service provider” @optimum can say is... well a lot of people are using the internet...
- Jenny Bostic (@prplst) reported fromPutnam Valley, New York
@OptimumHelp Our whole neighborhood internet is out. Your website says there is no service outage.
- Fooser (@mfooser) reported fromBeacon, New York
@OptimumHelp called 10am lost whole day of work finally optimum call back at 9:30pm for optimum to tell me the best OPTIMUM can do is send a technician in 4 days because that is how scary good Optimum service is.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- David #kcco (@dchartney) reported
@optimum Your supervisors have already told me this. Walked in the door and back basically. If you want to dig deeper, look into service reliability and how often the servers reset in Georgetown, TX.
- DAYY (@BindzSZN) reported
@guyadavis @optimum Yea optimumwifi hotspot been down for me at my home for 5 days.
- Ashley Colwell (@AshKCol20) reported
@AmySaurusRex @optimum This is happening in my neighborhood too. Cables have been down on & off for 3 weeks in my backyard. It’s fixed one day then another crew comes and pulls it down again. Last night they left 10ft of it coiled on the ground. Really unsafe and no one can tell me when it will end.
- Steve Reynolds (@reynoldstop20) reported
@OptimumHelp Hi there, my cable/internet just went out in Brooklyn. There’s no outage listed on your website, and I can’t get the Optimum Help app to go beyond the login screen, so I’m resorting to Twitter. Can you offer any help?
- Peanish Butter (@Taintgrundel) reported
@optimum trash Internet, going to switch to another comp if this **** doesn’t get fixed after they come and attempt to fix this problem , FIOS HERE I COME , and I will make sure to tell everyone to also switch
- David #kcco (@dchartney) reported
@optimum Day 35 of intermittent internet. Please for the love of god upgrade your equipment in my area. You’ve got to know this is an issue and just don’t care enough to fix it.
- yeller (@martian_lord) reported
@OptimumHelp My issue is you refuse to be better in general . I don’t need **** fixed from y’all cause I’ve been doing it myself since I signed up . How am I doing better job than y’all. Seems like you need to have me on payroll you dog **** internet provider
- Strawhat Urameshi🐝 (@Chrillnalf) reported
@Mimslii @optimum Thats why monopolies are bad, they are one in my area
- MimHalation (@Mimslii) reported
@Chrillnalf @optimum I've had something similar going on couple years ago. They tend to get on top of the problem once you threaten to switch providers; if that's an option anyway
- 🌽 John, tired arc 🌽 (@FLAContention) reported
@optimum has been nothing but a downgrade since taking over my old is.Past 12 hours without internet service and no eta or updates.
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