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The latest reports from users having issues in Brooklyn come from postal codes 11221, 11203, 11201, 11225, 11249, 11229, 11233 and 11208.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
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1.98 out of 5 19,021 ratings
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Problems in the last 24 hours in Brooklyn, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (60%)
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TV (15%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Brooklyn, Kings County, New York
The most recent Optimum outage reports came from the following cities:The Bronx, Jersey City, Brooklyn, New York City, Newark, Hoboken, East Newark, North Bergen, Staten Island, North Arlington, West New York, Queens, Secaucus, Nutley and Union City.
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| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | Wi-fi | |
| Jersey City | Internet | |
| The Bronx | TV | |
| The Bronx | TV | |
| Brooklyn | Internet | |
| The Bronx | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Brooklyn, New York
Latest outage, problems and issue reports in Brooklyn and nearby locations:
- Lorenc Nika (@Lorencnika6_) reported fromBrooklyn, New York
@optimum fix ya bumm *** internet
- Pete Wasserman ⭕️ (@pete_wasserman) reported fromHoboken, New Jersey
@OptimumHelp spent 3 hours making a service change yesterday. Today you sent me the wrong bill. Spent another 2 hours on chat only for them to tell me I have to call. This is outrageous how you treat your customers.
- under the radar (@pennant_chase) reported fromQueens, New York
@azizahmatin @Andy @OptimumHelp @optimum @stassi @Bethenny If we crucify everyone who makes 1 reprehensible act - we would all be dead! Yes it’s bad what she did but if truly sorry, we have to give people a 2nd chance. Not 1 of us is perfect...I know many won’t agree...it’s my opinion.
- Carson Cox (@CarsonCox13) reported fromBrooklyn, New York
@OptimumHelp @gyasih The information you’re giving is no help
- Elijah Taylor (@ElijahRTaylor) reported fromBrooklyn, New York
@optimum is the absolute worst.
- Khadeidra Le Gendre (@socialorgpsych) reported fromQueens, New York
Not prepared to pay $104.38 for my $59.38 service though. So we wait @optimum 🙃
- she so bougie bougie bon appetit (@Eudaimoniash) reported fromBrooklyn, New York
@IamGregordeee @optimum I’ve never been so annoyed man
- Larry Hirt III (@Lvhbigman) reported fromBrooklyn, New York
Here we are again @OptimumHelp outage in Brooklyn going on 12 hours now. Had this service for a week now. Issues on 4 of the 7 days. WTF
- Matt O'Day (@MFO729) reported fromBrooklyn, New York
@optimum is by FAR the worst cable and internet provider out there.
- Charina🇮🇹🇺🇸 (@sweetiebabes08) reported fromBrooklyn, New York
@OptimumHelp As of this morning, cannot send email from one of the accts; Optimum m/h closed prior to 7/13. I am unable to reach customer supports. I contacted you via DM & included a screen shot of the email. This is outrageous, the acct is ACTIVE as it’s used to rec e-bills. Correct now!
- The Cats Meow (@SmilieeBritt) reported fromBrooklyn, New York
The bullying behind @optimum giving horrible WiFi service lately just to get you to upgrade and basically monopolizing the area is ridiculous.
- Yatziri T (@yatziritobon) reported fromQueens, New York
@optimum is the WORST! Worst customer service! Worst EVERYTHING! Just a waste of time and money.
- Jerri Briggs (@BriggsJerri) reported fromManhattan, New York
@OptimumHelp No. I was bounced from department to department for an hour and a half to finally be told that the retention department is closed on the weekend. Why didn't customer service have that very Important information before I was put on hold for an hour.
- Darnell Williams (@coachdwill) reported fromBrooklyn, New York
@optimum I live in flatlands Brooklyn. Why does every 10 mind my Internet goes down and have kids working and we work. Any answers .
- Khadeidra Le Gendre (@socialorgpsych) reported fromQueens, New York
So @optimum double charges me for internet service, takes an appalling amount of time to transfer my customer service call to a “we’ll-keep-your-place-in-line-and-call-you-back”, calls me 5 hours later to NOT connect me with an agent —now I’m 17min back in the queue I started in
- Konstantin (@Konstant_Crime) reported fromBrooklyn, New York
@OptimumHelp is there a cable and internet outage in 11235 area of nominal
- 鬼神 Kill Em All 1989 (@ZubazWearer) reported fromBrooklyn, New York
Lmao @optimum are gigantic scumbags for not allowing people to cancel service in advance and only offering them a full billing cycle at full price to keep internet for the half month they would still be at their old place.
- V.Nasty (@TheVinnette) reported fromBrooklyn, New York
If any of you are contemplating getting @optimum or @AlticeUSA I advise you DO NOT. It is the worst service and Customer service in NYC. THEE WORST
- David Kaydash (@DavidKaydash) reported fromBrooklyn, New York
@OptimumHelp hey guys I tried to call a few times and use online chat but I can never get through. Day 2 without internet. Please help
- A Tired Bald Black Woman (@LordsFilth) reported fromBrooklyn, New York
**** *** internet be acting like I’m not in the middle of a call every ******* time smd @optimum
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- David #kcco (@dchartney) reported
@optimum Your supervisors have already told me this. Walked in the door and back basically. If you want to dig deeper, look into service reliability and how often the servers reset in Georgetown, TX.
- DAYY (@BindzSZN) reported
@guyadavis @optimum Yea optimumwifi hotspot been down for me at my home for 5 days.
- Ashley Colwell (@AshKCol20) reported
@AmySaurusRex @optimum This is happening in my neighborhood too. Cables have been down on & off for 3 weeks in my backyard. It’s fixed one day then another crew comes and pulls it down again. Last night they left 10ft of it coiled on the ground. Really unsafe and no one can tell me when it will end.
- Steve Reynolds (@reynoldstop20) reported
@OptimumHelp Hi there, my cable/internet just went out in Brooklyn. There’s no outage listed on your website, and I can’t get the Optimum Help app to go beyond the login screen, so I’m resorting to Twitter. Can you offer any help?
- Peanish Butter (@Taintgrundel) reported
@optimum trash Internet, going to switch to another comp if this **** doesn’t get fixed after they come and attempt to fix this problem , FIOS HERE I COME , and I will make sure to tell everyone to also switch
- David #kcco (@dchartney) reported
@optimum Day 35 of intermittent internet. Please for the love of god upgrade your equipment in my area. You’ve got to know this is an issue and just don’t care enough to fix it.
- yeller (@martian_lord) reported
@OptimumHelp My issue is you refuse to be better in general . I don’t need **** fixed from y’all cause I’ve been doing it myself since I signed up . How am I doing better job than y’all. Seems like you need to have me on payroll you dog **** internet provider
- Strawhat Urameshi🐝 (@Chrillnalf) reported
@Mimslii @optimum Thats why monopolies are bad, they are one in my area
- MimHalation (@Mimslii) reported
@Chrillnalf @optimum I've had something similar going on couple years ago. They tend to get on top of the problem once you threaten to switch providers; if that's an option anyway
- 🌽 John, tired arc 🌽 (@FLAContention) reported
@optimum has been nothing but a downgrade since taking over my old is.Past 12 hours without internet service and no eta or updates.
