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The latest reports from users having issues in New York City come from postal codes 10118, 10011, 10010, 10028, 10003, 10033, 10022 and 10025.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
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In the last three months, how would you rate Optimum?
1.98 out of 5 19,021 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (60%)
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TV (15%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near New York City, New York
The most recent Optimum outage reports came from the following cities:Bogota, The Bronx, Jersey City, Brooklyn, Clifton, New York City, Newark, Hoboken, Elizabeth, Bloomfield, East Newark, East Orange, North Bergen, Staten Island and Garfield.
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| City | Problem Type | Report Time |
|---|---|---|
 Bogota | Total Blackout | |
| The Bronx | Wi-fi | |
| Jersey City | Internet | |
| The Bronx | TV | |
| The Bronx | TV | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Pablo Vega (@PabloVe33424823) reported fromBronx, New York
@OptimumHelp my WiFi keeps buffering and it’s not working the way it is supposed to.
- SadSongsNYC (@SadSongsNYC) reported fromBrooklyn, New York
@OptimumHelp 2 service outages in less than a week and no notice ????
- KingCarmelo The1st (@Carmelo750) reported fromBronx, New York
@OptimumHelp internet down! WTH this is the kind of stuff people leave for other providers
- Flow Clark 🏴 (@FlowClark) reported fromBrooklyn, New York
@OptimumHelp I'm moving and trying to cancel my service. Your automated system is saying you're closed, but that your normal business hours are right now..
- 𝚜𝚝𝚞𝚊𝚛𝚝 𝚓. 𝚜𝚒𝚊 (@stuartjsia) reported fromBronx, New York
@optimum what’s the problem with the internet in the Bronx? It’s been down over 24 hours now. You gonna pay for my tethering charges?
- elizabeth (@elicam95) reported fromBrooklyn, New York
@OptimumHelp haven’t had internet for two days, we’ve used all our phone data, customer service has disconnected me 2x and I am somehow still paying $60 for the most mediocre service
- SadSongsNYC (@SadSongsNYC) reported fromBrooklyn, New York
@OptimumHelp any word on the outage I’m experiencing ?
- The Fantastic Mr. Fox (@FSOBrooklyn) reported fromBrooklyn, New York
@optimum and @Wirecard can not between these two corporations get a stupid refund right and now I have to spend all day on the phone with these people, again.
- YoTrev (@TrevorJ88) reported fromBrooklyn, New York
@optimum @OptimumHelp Internet service is 🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡
- ANTIFASCIST * 1312 * (@wheeldog) reported fromBrooklyn, New York
@optimum Optimum sucks! Don't use optimum. Most dysfunctional company I've ever seen
- Allison McCartney (@anmccartney) reported fromBrooklyn, New York
@OptimumHelp hello my partner requested that our WiFi be cancelled at the end of July, but it was turned off today by mistake. He has been on the phone since this morning trying to reinstate service without success. It is critical we get service turned back on ASAP
- Babe'z04 (@espinal574) reported fromBrooklyn, New York
Two days without internet continued laggs how are my kids supposed to do remote learning this upcoming school year upgraded still not receiving the right amount of service top it all unable to communicate with a rep need to cancel my service @optimum @OptimumHelp
- ANTIFASCIST * 1312 * (@wheeldog) reported fromBrooklyn, New York
@optimum **** optimum. What a cluster ****. Last technician that came out said "Optimum is the most dysfunctional company I've ever worked for".
- Dankwa Brooks (@DankwaBrooks) reported fromBrooklyn, New York
@mohr365 @OptimumHelp I always have the same problem, but it’s momentary. These past couple of days the Internet is constantly out.
- Sam (@abio1a) reported fromBrooklyn, New York
@OptimumHelp when will I get back service?
- Joshiooo (@JoshySmollett) reported fromBronx, New York
@OptimumHelp there’s an outage for my area and it’s be like this for about 2 days.. can it be fixed or do i have to take my talents elsewhere? @verizonfios ? 👀
- Kerry Ryan (@kerryclareryan) reported fromManhattan, New York
@optimum @OptimumHelp You need to completely rethink your customer experience strategy. Your website and app are not useful, the telephony experience is poor, you have no way to easily upgrade services via your web/app (do you not want more $$$ from me?), etc etc. #CX
- Jon Adams (@j_nadams) reported fromBrooklyn, New York
Hey @optimum @OptimumHelp I would like to work today - can you please fix this Brooklyn outage? Second Friday in a row you’ve gone down. Definitely worth the $100/month!!!
- plant papi (@grelconi) reported fromBrooklyn, New York
@OptimumHelp Internet in Brooklyn has been down since I woke up today, service hasn’t been restored by 1 as informed, can we get an update please
- GillMatic (@GilofWinterfell) reported fromManhattan, New York
@optimum @OptimumHelp sucks so bad!!! Didn’t even make it to 2 weeks with them switched right back to @verizonfios
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- David #kcco (@dchartney) reported
@optimum Your supervisors have already told me this. Walked in the door and back basically. If you want to dig deeper, look into service reliability and how often the servers reset in Georgetown, TX.
- DAYY (@BindzSZN) reported
@guyadavis @optimum Yea optimumwifi hotspot been down for me at my home for 5 days.
- Ashley Colwell (@AshKCol20) reported
@AmySaurusRex @optimum This is happening in my neighborhood too. Cables have been down on & off for 3 weeks in my backyard. It’s fixed one day then another crew comes and pulls it down again. Last night they left 10ft of it coiled on the ground. Really unsafe and no one can tell me when it will end.
- Steve Reynolds (@reynoldstop20) reported
@OptimumHelp Hi there, my cable/internet just went out in Brooklyn. There’s no outage listed on your website, and I can’t get the Optimum Help app to go beyond the login screen, so I’m resorting to Twitter. Can you offer any help?
- Peanish Butter (@Taintgrundel) reported
@optimum trash Internet, going to switch to another comp if this **** doesn’t get fixed after they come and attempt to fix this problem , FIOS HERE I COME , and I will make sure to tell everyone to also switch
- David #kcco (@dchartney) reported
@optimum Day 35 of intermittent internet. Please for the love of god upgrade your equipment in my area. You’ve got to know this is an issue and just don’t care enough to fix it.
- yeller (@martian_lord) reported
@OptimumHelp My issue is you refuse to be better in general . I don’t need **** fixed from y’all cause I’ve been doing it myself since I signed up . How am I doing better job than y’all. Seems like you need to have me on payroll you dog **** internet provider
- Strawhat Urameshi🐝 (@Chrillnalf) reported
@Mimslii @optimum Thats why monopolies are bad, they are one in my area
- MimHalation (@Mimslii) reported
@Chrillnalf @optimum I've had something similar going on couple years ago. They tend to get on top of the problem once you threaten to switch providers; if that's an option anyway
- 🌽 John, tired arc 🌽 (@FLAContention) reported
@optimum has been nothing but a downgrade since taking over my old is.Past 12 hours without internet service and no eta or updates.
