ACS ID Questions
1. The system doesn’t recognize my user name/ACS ID.
2. I forgot my user name and/or password.
3. I cannot log in with my user name/password.
4. I used Forgot User Name/Password, but I never received an email.
5. How do I change my email address for my account/ACS ID?
6. How do I deactivate my account/ACS ID?
7. What is the required format for my user name and password?
8. My ACS ID isn’t connected to my ACS or AACT member number.
9. I have multiple ACS IDs. Can I combine them?
10. I need my ACS member number.
11. I need my AACT member number.
ACS Member SciFinder® Benefit
12. How do I log in to the ACS Member SciFinder® Benefit?
ACS Member-Only Content
13. I am an ACS member. When I try to access ACS Member-Only Content with my ACS ID, I see a message that indicates I am not an ACS member.
14. I am an ACS member. When I try to access ACS Member-Only Content with my ACS ID, I see a message that indicates my membership has lapsed. How do I get access to this content?
AACT Member-Only Content
15. I am an AACT member. When I try to access AACT Member-Only Content with my ACS ID, I see a message that indicates I am not an AACT member.
Customer Support for ACS and AACT
16. How do I contact customer support?
1. The system doesn’t recognize my user name/ACS ID.
We can send you your user name and a new password to access your account. If you know the email address you used to register, go to Forgot User Name or Password.
If you can’t recall the email address, or if you no longer have access to that email account, contact Customer Service:
- Phone: 800-227-5558 (US only) or 202-872-4600 (outside the US). Hours: Mon. - Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
2. I forgot my user name and/or password.
To reset your password and/or retrieve your user name:
- Go to Forgot User Name or Password.
- To reset your password, enter the email address you used when you created your account. We’ll send you an email with a link to reset your password.
- To recover your user name, click the link titled Forgot your user name on the Reset Password page. Enter the email address associated with your ACS ID and we’ll send you an email message with your user name.
3. I cannot log in with my user name/password.
Both the user name and password are case sensitive (i.e., MaryWild is not the same as marywild). It may be easier to use the copy and paste functions to ensure you are using the correct case.
If that’s not the problem, contact Customer Service:
- Phone: 800-227-5558 (US only) or 202-872-4600 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
4. I used Forgot User name/Password, but I never received an email.
Check your spam filter for a message with the subject line “ACS ID password reset request" or "ACS ID user name request.” You should also enable receipt of messages from donotreply@acs.org.
If that’s not the problem, contact Customer Service:
- Phone: 800-227-5558 (US only) or 202-872-4600 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
5. How do I change my email address for my account/ACS ID?
- Log into www.acs.org using your ACS ID (username and password).
- Access My Account through the dropdown menu beside your name in the top header.
- Update your password, email address, phone and fax numbers, and/or addresses.
What if I can’t access the email address I originally used to register?
Contact Customer Service:
- Phone: 800-227-5558 (US only) or 202-872-4600 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
6. How do I deactivate my account/ACS ID?
Contact Customer Service:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
7. What is the required format for my user name and password?
Your user name and password must be a combination of 4 to 16 characters and may include letters, numbers, and the following special characters: underscore (_), hyphen (-), period (.), and the at symbol (@). They cannot include space(s).
Both the user name and password are case sensitive (i.e., MaryWild is not the same as marywild).
8. My ACS ID isn’t connected to my ACS or AACT member number.
Contact Customer Service:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
9. I have multiple ACS IDs. Can I combine them?
Contact Customer Service:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
10. I need my ACS member number.
Use ouronline lookup toolto find your ACS member number. You can also find your member number on your membership card and on the mailing label of your copy of C&EN.It is either the first seven or first eight numbers on your mailing label. The following information helps to determine your membership number:
Seven digits followed by an alphabetical character.
Example:1234567X.
In this case, drop the alphabetical character at the end and add a zero to the front.
Example:01234567.Seven digits followed by a space and several more digits.
Example:1234567 432.
In this case, enter only the first 7 digits.
Example:1234567.
Eight digits with no alphabetical characters
In this case, enter all eight digits.
Example:01343444.
Questions? Contact Customer Service:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
11. I need my AACT member number.
Your AACT membership number appears in your membership confirmation email. You can also contact AACT Customer Support.
- Phone: 877- 233-7440 (US only) or 614- 447-3878 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
12. How do I log in to the ACS Member SciFinder® Benefit?
If you participate in the ACS Member SciFinder Benefit, your SciFinder login credentials are separate from your ACS ID and are issued to you by CAS. The CAS Customer Center can be reached at help@cas.org or by dialing 1-800-753-4227 or 1-614-447-3700.
13. I am an ACS member. When I try access ACS Member-Only Content with my ACS ID, I see a message that indicates that I am not an ACS member.
The ACS ID you use to access ACS Member-Only Content must be connected to your ACS member number. If you have multiple ACS IDs, please log in with the one that includes your ACS member number. If you’re not sure that your ACS ID is connected to your ACS membership, contact Customer Service:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
14. I am an ACS member. When I try access with ACS Member-Only Content with my ACS ID, I see a message that indicates my membership has lapsed. How do I get access to this content?
To access ACS Member-Only Content, which is a member benefit, your membership must be current. To renew your membership online, you can click on the renewal link that appeared when you tried to access the protected content, or you can log in at www.renew.acs.org . To verify your current membership status or renew by phone, contact Customer Service:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
15. I am an AACT member. When I try to access AACT Member-Only Content with my ACS ID, I see a message that indicates that I am not an AACT member.
The ACS ID you use to access AACT Member-Only Content must be connected to your AACT member number. If you have multiple ACS IDs, please log in with the one that includes your AACT member number. If you’re not sure that your ACS ID is connected to your AACT membership, contact AACT Customer Support.
- Phone: 877- 233-7440 (US only) or 614- 447-3878 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
16. Contact Customer Support.
For questions about logging into your ACS account and/or your online profile:
- Phone: 800-227-5558 (US only) or 202-872-4600 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
For questions about your ACS membership (e.g., renewals, journal subscriptions, division membership, eRosters), contact Membership Services:
- Phone: 800-333-9511 (US only) or 614-447-3776 (outside the US).
Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
For questions about your AACT membership, contact Membership Services:
- Phone: 877-233-7440 (US only) or 614-447-3878 (outside the US). Hours: Mon. – Fri. (except holidays), 8:30 a.m. to 7:00 p.m. ET.
